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Frequently Asked Questions
Quick answers to common questions
How do I request a ride?
Download the HopNGo app from your app store, create an account, enter your destination, choose your ride type, and confirm your pickup. You'll be matched with a nearby driver who will pick you up promptly.
What payment methods are accepted?
HopNGo accepts all major credit cards, debit cards, Apple Pay, and Google Pay. You can add multiple payment methods to your account and select your preferred option for each ride.
How do I become a driver?
Visit our Drive page to learn about requirements and apply. You'll need to be at least 21 years old, have a valid driver's license, pass a background check, and have a 4-door vehicle that meets our standards.
Is HopNGo available in other cities?
Currently, HopNGo is available exclusively in Kingston, Ontario. We're focused on perfecting our service in Kingston before expanding to other cities in the future.