HopNGo

1. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, date of birth, payment information, and profile picture.
• Account Information: Information you provide when you register for an account, such as your username and password.
• Location Information: When you use our Services, we may collect precise location data from your device with your permission. This information is essential for the core functionality of our app, such as matching you with nearby drivers or tracking your ride in real-time.
• Transaction Information: We collect information about your rides, including the date and time, pick-up and drop-off locations, distance traveled, fare, payment method, and ratings provided.
• Device Information: We may collect information about your mobile device, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage Information: We collect information about how you use our Services, such as the features you use, the pages you visit, and the actions you take.

2. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Services;
• Process and complete transactions, and send you related information, including confirmations and receipts;
• Connect riders and drivers;
• Provide customer support and respond to your inquiries;
• Send you technical notices, updates, security alerts, and administrative messages;
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about HopNGo and our partners;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of HopNGo and others;
• Personalize your experience using our Services;
• Comply with legal obligations.

3. Sharing of Information

We may share the information we collect about you as described in this Privacy Policy or as otherwise disclosed to you at the time of collection, including:

• With Riders and Drivers: We share certain information between riders and drivers to facilitate rides, such as first name, profile picture, pickup and drop-off locations, and contact information.
• With Service Providers: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as payment processors and cloud service providers.
• For Legal Reasons: We may disclose information if we believe that disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of HopNGo, our users, or others.
• With Your Consent: We may share information with your consent or at your direction.
• Business Transfers: We may share or transfer information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.

4. Your Choices

You have several choices regarding the information we collect and how it is used:

• Account Information: You may update, correct, or delete your account information at any time by logging into your account settings.
• Location Information: You can prevent us from collecting location information by changing the settings on your device, but this may limit your ability to use certain features of our Services.
• Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies, but this may affect the availability and functionality of our Services.
• Promotional Communications: You can opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

5. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

6. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or electronic communications transmission is ever fully secure or error-free.

You should take special care in deciding what information you share with us. If you create an account, you are responsible for maintaining the confidentiality of your account password and for any access to or use of your account using your password, whether or not authorized by you.

7. Children's Privacy

Our Services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information. If you believe that we might have any information from a child under 18, please contact us.

8. International Data Transfers

HopNGo is based in Canada, and the information we collect is governed by Canadian law. If you are accessing our Services from outside Canada, please be aware that information collected through our Services may be transferred to, processed, stored, and used in Canada. Data protection laws in Canada may be different from those of your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you as required by applicable law. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

Your continued use of our Services after we make changes is deemed to be acceptance of those changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@hopngo.ca

Phone: 613-780-5519